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Dispatcher and Customer Support

you join in our vision

Working at swift is more than a job

We want Every Swift Customer to receive the products  or service they need – where, when, and how they need them.

We focus on our customers. We hold ourselves accountable for what we do. We work together to get the job done. We are curious and ask the right questions to improve every day.

This means people who work for Swift have character, strength, and determination. We work harder. We work smarter. We live up to expectations-and we’re proud of it.

Transportation and Logistics

Dispacher and Customer Support – Portand, OR • Full-Time/Regular

The Dispatcher is responsible for the management of efficient timely service to all clients. This includes the supervision of all installations and delivery services of Swift Couriers last mile clients. The position also includes customer service, driver management, and performance reporting. The dispatcher will work and communicate closely with drivers, installers and warehouse personnel to ensure clients receive timely deliveries and excellent customer service. The dispatcher is also responsible for communicating effectively with off-site routing and scheduling personnel to ensure accurate and complete documentation of delivery freight.
 
    • Works with customers, account management, and operations to manage Swift Couriers installation and delivery service.
    • Communicate with drivers and installers to ensure timely delivery to clients.
    • Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight.
    • Responsible for sorting and preparing all delivery paperwork.
    • Ability to operate Swift Couriers routing software (CXT) to effectively manage drivers.
    • Works with and assists drivers and customer to problem solve and provide excellent customer service.
    • Manages incidents/accidents that may occur and reports appropriately to Company Safety team.
    • Responsible for communicating cancelled or rescheduled deliveries to end customer and client

Required Skills

    • Strong knowledge of local highway systems where drivers will be operating
    • This position requires interaction with internal/external customers.
    • Ability to communicate effectively across all levels of management, peers, and    clients is necessary.
    • Excellent problem-solving, task prioritizing, follow-up, and customer service skills required.
    • Intermediate computer proficiency in Word and Excel.

Required Experience

    • A minimum of 1 year of Logistics/Supply Chain, Dispatching, Transportation,  or Project Management
    • Experience and knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators is helpful.

SWIFT offers full-time employees a variety of benefits and comprehensive coverage options to meet your individual or family needs. Our benefits plans include:

Company benefits at Swift Couriers

Company Benefits

  • Company paid basic life
  • Company paid disability coverage
  • Accident insurance
  • Critical illness plan
  • Holidays and personal time off
  • 401(k) retirement plan 
  • Tuition reimbursement
  • Paid Vacation

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